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Course Description

This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
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Section Title
Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
Language of Delivery
English
Section Schedule
Date and Time TBA
Course Fee(s)
Course Fee non-credit $49.00
Drop Request Deadline
TBD
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