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Course Description

This course is part of the Amazon Connect curriculum. The course is designed for supervisors and technical roles to get familiar with the administrative interface. The course covers basic navigation and how to view and publish reports and analytics. You will explore the three main reporting options: real-time metrics, historical metrics, and login/logout reporting used to review agent-customer communication. Then you will work with dashboards, contact search records, and create and publish reports.
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Enroll Now - Select a section to enroll in

Section Title
Amazon Connect: Introduction to the Administrative Interface
Language of Delivery
English
Section Schedule
Date and Time TBA
Course Fee(s)
Course Fee non-credit $49.00
Drop Request Deadline
TBD
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